Once you've received your shipping confirmation email you can follow the status of your order.
The way we source our fabrics and produce our collections means that some of our itemsare only available in small quantities and may, therefore, be sold out.
This means that your item will be crafted by hand special for you in the Netherlands. This leads to a delivery time of 2,5 weeks. If you need your items sooner (maybe you have a special occasion or want to gift it) get in touch with one of our tailors at [email protected] and we’ll see what we can do for you.
We have a return policy of 14 days (2 weeks of receipt) applies. When received in its original condition we give you a full refund.
Items purchased as "SALE" cannot be returned or exchanged, no exceptions.
Please get in touch with us at [email protected] to get all neccessary information on how to proceed.
Having an account has many benefits: you can complete your order faster, always have access to your order history and the first to receive special offers. A Maison Nouvelle account is also very easy. Click on the register button at the home page of our webshop. If you press this button, you can create an account by your first, last name and email address.
Would you like to place an order but do not have a Maison Nouvelle account? No problem! You can easy and fast you order through your email and address details so that your order is delivered to you safely and quickly.
You can quickly login by clicking the login button at the top right of the homepage of our webshop. If you don't have an account, you can also create an account.
You don't want to miss some new collection or promotion of Maison Nouvelle? Subscribe for our newsletter and be always up to date. You can do this by filling in your email address on our home page. Click ' yes please ' ' and you will receive an e-mail with a link to activate the newsletter.
To use a coupon code, you open your shopping cart, here you can add the code to your order. It is helpful to copy and paste the code so that there are no errors made with for example capital letters or spaces. After that you can click on the ' apply ' button. Your discount will be immediately charged.
You can use your coupon code only once, so it is important that you finish your order once you have added the code.
It is possible that the coupon code that you received is not working. Check to see if your order meets the terms of the code: the code is valid on the products I want to order? Is the code not yet expired? I have the code well retrieved?
If you meet all these requirements and the code still does not, please contact our customer service to complete the order. Our customer service team can be reached via [email protected]
We ship within 1-5 working days from the moment the order is placed. Domestic shipping (with DHL) within the Netherlands usually takes 1 day, worldwide depends on country, usually 2-7 days.
For both domestic as international shipping we work with DHL.